About the role
Help customers get value from find from their first week on. You'll onboard new accounts, drive adoption and renewals, and help media owners keep their profiles complete and answer information requests.
What you'll do
- Onboard new brand, agency and media seller accounts
- Track adoption and step in early when usage drops
- Own renewals and find room to add seats
- Help media owners set up and maintain their profiles
- Guide media owners through answering information requests with campaign photos
- Turn customer feedback into clear notes for product
What you'll bring
- 3+ years in customer success or account management for a SaaS product
- A record of strong renewal and expansion results
- Clear, patient communication with users at every level
- Organized follow-through across many accounts
- Comfort learning a product deeply and teaching it
Nice to have
- Experience with advertising or media customers
- Familiarity with Out of Home formats and media owners
- Experience with customer success tools such as Gainsight or Vitally